Privacy Policy

Last updated: September 27, 2025

1. Introduction

Bluely, Inc. ("we," "our," or "us") operates the Bluely TikTok growth service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using our service, you consent to the data practices described in this policy. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Payment information (processed securely through Stripe)
  • TikTok account information and URLs
  • Communication preferences and support requests

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Performance data and error logs
  • Cookies and similar tracking technologies (with your consent as required by CASL)

3. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our TikTok growth service
  • Process payments and manage your account
  • Communicate with you about your account and service updates
  • Provide customer support and respond to inquiries
  • Analyze usage patterns and optimize our service
  • Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, including:

  • Payment processors (Stripe)
  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

  • Court orders or subpoenas
  • Government investigations
  • Protection of our rights and property
  • Emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We cannot guarantee absolute security and are not liable for any unauthorized access to or disclosure of your information that is beyond our reasonable control.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability (where applicable)

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Please note that disabling certain cookies may affect the functionality of our service.

9. Canadian Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (CASL) and only send commercial electronic messages to individuals who have provided express or implied consent, or where an exception applies.

You may withdraw your consent at any time by contacting us or using the unsubscribe link in our communications. We will process your withdrawal request within 10 business days as required by CASL.

For questions about CASL compliance, contact us at bluelyLTD@gmail.com.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you use.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our service

Your continued use of our service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: bluelyLTD@gmail.com

Response Time: We will respond to privacy-related inquiries within 30 days as required by PIPEDA.

Privacy Commissioner: You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.

14. Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. The interpretation and application of privacy laws may vary by jurisdiction.

We reserve the right to modify, suspend, or discontinue our service at any time without notice. We are not liable for any damages arising from the use or inability to use our service.